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Refunds for Tickets for September 21 (Monday, National Holiday)
Due to the cancellation of Tokyo Game Show 2026 on September 21 (Monday, National Holiday), refunds will be provided to customers who purchased eligible tickets.
The refund method and refund period vary depending on where you purchased your ticket and the type of ticket. Please review the information below and complete the refund procedure within the designated period.
【Customers residing outside Japan】
■ Lawson Ticket
The ticket price for the following tickets will be automatically refunded to the credit card used at the time of purchase.
・Premium Tickets that are unused throughout all three days from September 19 (Saturday) through September 21 (Monday, National Holiday) (*)
・Fast Tickets for September 21 (Monday, National Holiday)
・1-Day Admission Tickets for September 21 (Monday, National Holiday)
・Discount Tickets for September 21 (Monday, National Holiday)
・Cosplay Tickets for September 21 (Monday, National Holiday)
(*) If you have an unused Premium Ticket and would prefer to receive the Special Gift for September 21 (Monday, National Holiday) instead of receiving a refund, please check the email sent by the SMS TOKYO GAME SHOW Secretariat and complete the necessary procedure.
You may choose either a refund of the ticket price or shipment of the Special Gift. You cannot receive both.
＜Customers who used their Premium Tickets on either September 19 (Saturday), September 20 (Sunday), or both days＞
The Special Gift that were scheduled to be distributed on September 21 (Monday, National Holiday) will be shipped to you.
Customers eligible for shipment will receive an email from the SMS TOKYO GAME SHOW Secretariat to confirm the shipping address.
Please review the information in the email and enter the required information.
■ Trip.com
Customers who purchased tickets for September 21 (Monday, National Holiday) through Trip.com and did not use the tickets will receive an automatic refund of the full amount actually paid at the time of purchase to the credit card used for the purchase.
You will be notified once the refund process has been completed.
Please note that the time required for the refund to be reflected in your account varies depending on the processing time of your financial institution.
【Customers Residing in Japan】
■ Lawson Ticket
＜Customers who purchased Premium Tickets＞
An email with refund information will be sent by the SMS TOKYO GAME SHOW Secretariat from the email address below by the end of Friday, September 25.
Please review the information in the email and complete the necessary procedure.
Sender：tgs-ticket-info@sms-office.jp
＜Customers who purchased Fast Tickets for September 21 (Monday, National Holiday)＞
An email with refund information will be sent by Lawson Ticket by the end of Friday, September 25.
Please review the information in the email and complete the necessary procedure.
＜Customers who purchased 1-Day Admission Tickets, Discount Tickets, or Cosplay Tickets for September 21 (Monday, National Holiday)＞
Refunds will be provided for tickets valid for September 21 (Monday, National Holiday).
【Refund Period】
Saturday, September 26, 2026, 10:00 – Friday, October 9, 2026, 23:59 (JST)
【Refund Procedure】
Please bring your ticket to the store where you received your ticket and complete the refund procedure.
・If your ticket was issued at a Lawson store, please complete the procedure at Lawson.
・If your ticket was issued at a Ministop store, please complete the procedure at Ministop.
For details on the refund procedure, please see the following page.
Refund Procedure at Lawson / Ministop
https://l-tike.com/oc/lt/haraimodoshi/
※ Refunds cannot be processed after the refund period has ended. Please be sure to complete the procedure within the designated period.
※ Your ticket is required to receive a refund. Please be sure to bring your ticket with you.
※ If you have not yet received your ticket, please have it issued first and then complete the refund procedure at the store where it would be issued.
※ Only the ticket price is eligible for a refund.
■ Asoview!
Customers who purchased tickets for September 21 (Monday, National Holiday) through Asoview! will receive a refund starting from Friday, September 25, 2026, on a rolling basis.
【Refund Procedure】
The refund will be processed by Asoview!, so no application or action is required on your part.
Once the refund process has been completed, a confirmation email will be sent to the email address used at the time of purchase.
Please note that it may take approximately one week for the refund process to be completed. We kindly ask that you wait for the confirmation email.
【Refund Method】
The refund will be made to the payment method used at the time of purchase (credit card / PayPay / Paidy / au PAY).
For details regarding when the refund will be reflected, please contact your credit card company, PayPay, Paidy, or au PAY directly.
・Credit card: It may take several days to several months for the refund to appear on your statement.
・PayPay: Please check your PayPay balance.
・Paidy: Please check your My Paidy account.
・au PAY: Please check your au PAY balance.
Asoview! Points and Asoview! Coupons used at the time of purchase will be returned in accordance with the Asoview! Terms of Use.
・Asoview! Points:
Refund of Points Due to Cancellation – Asoview! Help Center
https://faq.asoview.karakuri.ai/answer/61ed7dbda17997001982ac36/?utm_source=chatgpt.com
・Asoview! Coupons:
Cancellation of Activities/Tickets Purchased Using a Coupon – Asoview! Help Center
https://faq.asoview.karakuri.ai/answer/61ed7e5788f259001b0aa9ba/?utm_source=chatgpt.com
【Inquiries】
If you do not receive an email confirming completion of the refund by Friday, October 9, 2026, please contact Asoview! using the inquiry form below.
Asoview! Inquiry Form
https://form.run/@contactsupport?utm_source=chatgpt.com
■ Ticket Pia
Refunds will be provided to customers who purchased tickets for September 21 (Monday, National Holiday).
【Refund Period】
Saturday, September 26, 2026 – Saturday, October 10, 2026
【Refund Procedure】
＜Customers who already have their tickets＞
Please complete the refund procedure at the store where you received your ticket for September 21 (Monday, National Holiday).
＜Customers who have not yet received their tickets＞
If any of the following applies to you, you can complete the refund procedure through “My Tickets” on Ticket Pia.
1.Customers who selected “Choose Later” as the ticket collection method
2.Customers who selected “Pick up at a Seven-Eleven store” as the ticket collection method
3.Customers who purchased tickets through a partner website
For details on the refund procedure, please see the following page.
Ticket Pia – Refund Procedure
https://t.pia.jp/guide/refund_guide/no_delivery.jsp?utm_source=chatgpt.com
■ JRE MALL Ticket
Customers who purchased tickets for September 21 (Monday, National Holiday) have already been sent information regarding the refund procedure.
If you have not received an email titled “Confirmation of Return Completion,” please contact us at the email address below.
Contact:
tgs-ticket-info@sms-office.jp
■ CN Playguide
Refunds will be provided to customers who purchased tickets for September 21 (Monday, National Holiday).
【Refund Period】
Saturday, September 26, 2026, 10:00 – Friday, October 9, 2026, 22:00 (JST)
【Refund Procedure】
＜Customers who have already received their tickets＞
Refunds will be processed at the convenience store where you received your ticket.
Please bring your ticket and visit the same store where you received your ticket during the refund period.
※ Refund procedures cannot be completed at a different store. Please be sure to check the store name printed on your ticket.
＜Customers who have not yet received their tickets＞
Please do not have your ticket issued and simply wait.
The ticket price will be refunded by canceling the ticket purchase (“return / sales cancellation”).
For details on the refund procedure, please see the following page.
CN Playguide – Refund Procedure
https://www.cnplayguide.com/refund?utm_source=chatgpt.com
■ Seven Ticket
Refunds will be provided to customers who purchased tickets for September 21 (Monday, National Holiday).
【Refund Period】
Saturday, September 26, 2026, 10:00 – Friday, October 9, 2026, 22:00 (JST)
【Refund Procedure】
Refunds will be processed at the convenience store where you received your ticket.
Please bring your ticket and visit the same store where you received your ticket during the refund period.
※ Refund procedures cannot be completed at a different store. Please be sure to check the store name printed on your ticket.
For details on the refund procedure, please see the following page.
Seven Ticket – Refund Procedure
https://7ticket.jp/go/i000007?utm_source=chatgpt.com
■ eplus
Refunds will be provided to customers who purchased tickets for September 21 (Monday, National Holiday).
【Refund Period】
Saturday, September 26, 2026, 10:00 – Friday, October 9, 2026, 23:59 (JST)
【Refund Procedure】
For details on the refund procedure, please see the following page.
eplus – Refund Procedure
https://eplus.jp/refund1/?utm_source=chatgpt.com
For inquiries regarding the refund procedure:
eplus – Refund Inquiries
https://eplus.jp/refund-toiawase/?utm_source=chatgpt.com
■ Stagecrowd
Refunds will be provided to customers who purchased tickets for September 21 (Monday, National Holiday).
【Refund Procedure】
① Customers who paid by credit card
The refund will be made to the credit card used for the purchase. No action is required on your part.
However, if you purchased tickets for multiple dates in a single order, the refund will be processed using the method described in ② below.
② Customers who paid at a convenience store, via Pay-easy, or via Internet banking, or customers who purchased tickets for multiple dates in a single order using a credit card
Refunds will be processed using the payment service provided by Wellnet Corporation, a payment transfer service provider.
Starting Saturday, September 26, Wellnet Corporation will send an email to the email address registered at the time of purchase with instructions on how to receive your refund.
Please follow the instructions in the email and register your preferred refund receipt method within the period specified below.
【Refund Period for Method ②】
From the time you receive the email on or after Saturday, September 26, 2026, until Friday, October 9, 2026, 23:59 (JST)
■ Ticket Me
Refunds will be provided to customers who purchased tickets for September 21 (Monday, National Holiday).
【Refund Deadline】
Until Friday, October 9, 2026, 22:00 (JST)
【Refund Procedure】
Customers eligible for a refund have already received an email from Ticket Me with information regarding the refund procedure.
Please review the information in the email and complete the necessary procedure by the deadline.
Inquiries:
Ticket Me – Contact Us
https://ticketme.io/contact?utm_source=chatgpt.com
■ Animate
Refunds will be provided to customers who purchased tickets for September 21 (Monday, National Holiday).
【Refund Period】
Saturday, September 26, 2026, 10:00 – Monday, October 19, 2026, 23:59 (JST)
【Refund Procedure】
For details on the refund procedure, please see the following page.
Animate Ticket – Refund Information
https://animate-ticket.com/notices/24?utm_source=chatgpt.com
【Important Notes Regarding Refunds】
・Refunds may not be available after the designated refund period has ended. Customers who are required to complete a refund procedure are kindly requested to do so within the specified period.
・The refund method and refund period vary depending on where you purchased your ticket and the type of ticket.
・For details, please refer to the information provided by the respective ticketing service.
We sincerely apologize once again for any inconvenience this may cause.
Thank you for your kind understanding and cooperation.
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